Scope of Service
Learn more about the offerings FIX Creatives can bring to your business and the expectations you can have when being an active customer.
WHAT WE DO
WHAT WE DON’T DO
We provide questionnaires to help clients sort out their ideas in a clear format, so we can get the creatives made. However, in some cases there may be projects we are unable to do. This can be caused by the scope of work needed, amount of time involved or the fact that we are a design agency and not a content creation service.
On this page you can find a list of work we can most definitely complete and some that we can not. If you’re ever unsure whether we can offer something or not, just let us know, and we can confirm right away.
HOW WE WORK
We do this by allowing “2 Active Projects” per subscription. This means we are working on 2 projects at all times, per the amount of subscriptions on your account.
For example, 1 subscription allows 2 active projects, 2 subscriptions allow 4 active projects and so on. Adding more subscriptions helps you get through more volume by adding more designers to your account.
What we need from you
As in most relationships, success will come from clear communication. We ask that you be as clear as possible and add as much detail as you can to each request. We see the best results in the quickest times, when clients submit easy to follow directions to their vision. Adding links, images and videos of examples of the work you would like to create is a MAJOR plus!
Please note we are a company made of living, breathing human beings and do our best to provide the highest quality designs. However, art is subjective, and we can not always execute in line with your expectations on the first round.
As our relationship builds, our designers will better understand your needs and get to the finish line faster, each time
What to expect from us
1. Clear communication on the status of every project.
2. Follow up from designers when the project is created and when a draft is delivered.
3. Professional graphic designs turned around in 1-3 business days* and video designs in 2-4 business days* (*considering a general complexity of the request, times may vary on larger, more complex request)
4. The ability to request as many revisions and variations as you need to get a final product.
5. Fully licensed stock images, footage and audio used where applicable.
6. To request and receive all source files with full ownership.
7. Access to support teams and leadership to help in any situation.
WHAT “UNLIMITED” MEANS TO US
You can make as many requests as you need, and we will work on them as they come in. If you have higher priority requests, we’ll move them to the top of your list.
Calling all content agencies, advertising specialists, media buyers and more! One subscription can be used for all the brands you represent.
The job’s not done until you say it is. We’re your friends in creating powerful and effective visuals. So, we’re in it to the end, to make sure you get exactly what you need.