Scope of Service Learn more about the offerings FIX Creatives can bring to your business and the expectations you can have when being an active customer. LET’S CHAT ABOUT YOUR PROJECT BRANDS WE'VE WORKED WITH GRAPHICS VIDEO WHAT WE DO Display Ads Print or Digital Brochures Trade Show Marketing Materials Social Media Ad Graphics Google Display Ads Social Media Graphic Content Social Media Quote Graphics Outdoor Graphics Stickers Sales Sheets Header Graphics Hero Images Website Icons/Graphics Basic Photo Manipulation/Editing Background Removal eCommerce Graphics Product Mock-ups Logos Email Graphics Event Flyers Product Mock-ups Logos Brand Guides Custom Illustrations Basic Photoshop Art Booklets eBooks Simple GIFs Blog Graphics And Much More... WHAT WE DON’T DO 3D / CAD Web, Mobile or App Design HTML / CSS / UI / UX Programing / Coding Ad Development Marketing Strategy PowerPoint/Key Note Files HTML5 Ads Request subject to Review Landing Pages Copywriting (Click to see AdZombies) TRANSPARENCY We provide questionnaires to help clients sort out their ideas in a clear format, so we can get the creatives made. However, in some cases there may be projects we are unable to do. This can be caused by the scope of work needed, amount of time involved or the fact that we are a design agency and not a content creation service.On this page you can find a list of work we can most definitely complete and some that we can not. If you’re ever unsure whether we can offer something or not, just let us know, and we can confirm right away. HOW WE WORK In order to deliver consistent volume and accurate turn around times to all of our clients, we developed a rigid scheduling and workload system. This allows us to offer a “predictable” turn-around process for better planning on both, our end and yours.We do this by allowing “2 Active Projects” per subscription. This means we are working on 2 projects at all times, per the amount of subscriptions on your account. For example, 1 subscription allows 2 active projects, 2 subscriptions allow 4 active projects and so on. Adding more subscriptions helps you get through more volume by adding more designers to your account. Submit We provide a set list of questions that have helped us get the best details out of our clients. You simply fill in and necessary information. Design We set a due date, assign a designer and the project gets started. You will communicate with your designer the whole way through. Download Once revised and approved, files are either uploaded to your project or added to your drive. Any file type we can make is available. ACTIVE PROJECTS In Progress Only “In Progress” projects are counted in the queue as “Active”. This means that once a design’s initial draft is sent for review, it is taken out of the queue and a new design is started. Reviewing We set a due date, assign a designer and the project gets started. You will communicate with your designer the wholeway through Revising Once revised and approved, files are either uploaded to your project or added to your drive. Any file type we can make is available. What we need from you As in most relationships, success will come from clear communication. We ask that you be as clear as possible and add as much detail as you can to each request. We see the best results in the quickest times, when clients submit easy to follow directions to their vision. Adding links, images and videos of examples of the work you would like to create is a MAJOR plus! Please note we are a company made of living, breathing human beings and do our best to provide the highest quality designs. However, art is subjective, and we can not always execute in line with your expectations on the first round.As our relationship builds, our designers will better understand your needs and get to the finish line faster, each time What to expect from us 1. Clear communication on the status of every project.2. Follow up from designers when the project is created and when a draft is delivered.3. Professional graphic designs turned around in 1-3 business days* and video designs in 2-4 business days* (*considering a general complexity of the request, times may vary on larger, more complex request)4. The ability to request as many revisions and variations as you need to get a final product.5. Fully licensed stock images, footage and audio used where applicable.6. To request and receive all source files with full ownership.7. Access to support teams and leadership to help in any situation. WHAT “UNLIMITED” MEANS TO US Unlimited Projects You can make as many requests as you need, and we will work on them as they come in. If you have higher priority requests, we’ll move them to the top of your list. Unlimited Brands Calling all content agencies, advertising specialists, media buyers and more! One subscription can be used for all the brands you represent. Unlimited Revisions The job’s not done until you say it is. We’re your friends in creating powerful and effective visuals. So, we’re in it to the end, to make sure you get exactly what you need. GET OUR 21 VIRALCONTENT TEMPLATES! Email Δ Book a Call With Us!