Frequently Asked Questions

You’ve got questions, we’ve got answers. Not seeing what you’re looking for? Chat in live or email us at .

Am I locked into a long-term contract?

There is no locked-in long-term contract. It’s a month-to-month subscription, so you can pause or cancel your subscription anytime without penalty or hassle.

How are you different from other design companies?

Fix Creative Agency is your one-stop-shop for all your design and creative needs!

We offer unlimited designs for just $1895 per month and We have no limits when it comes to making your marketing campaign shine!

You’ll never have to watch over our shoulder while we meticulously produce your project. You can rest assured that a professional team of experts will be working on your project.

What types of work do you do?

We Fix your Creatives, and we make your dreams come true!

If you can dream up an idea, we will pull it off for you!

Our team is composed of different creatives specializing in varied creative domains – there is no limit to any creative ideas you want to get done!

What are your turnaround times like?

You can expect design works in 1-3 business days.

We aim to deliver your creative needs as quickly as possible without sacrificing quality. For more intensive projects, we will set realistic expectations for you and walk you through the process as your requests come in. See video here:

Can I really make unlimited requests?

Yes, you can. When we say unlimited service, this means you’re free to commission as many projects as you’d like with us. We’ll queue them, and continue work so long as they’re within the subscription period.

If you schedule more tasks than your subscription period can plausibly handle, please get in touch with your account manager.

Can we commission several projects at once?

Our top priority is to deliver quality products and that requires that we give each project our full attention. Our limit of one project at a time ensures that the projects we produce are complete, accurate, and on time.

For additional projects, you may sign up for additional subscriptions

Do we have to worry about hidden charges?

We have a flat rate and that’s all you’ll pay.

No surprises. No service charges. No taxes. Cost is exactly what you’ll pay month after month.

What do I get for the $995/ month package?
For our Standard Package, at $995/ month flat, you get 1 dedicated designer and 1 dedicated account manager to work on your design projects. You get unlimited revisions on your projects, though the projects will be queued one item at a time. The designer will be working on Asia timezone (Singapore/ Philippines).
What if I'm an agency, can I still hire you and get multiple projects going at the same time?
Yes, you definitely can through our custom design team engagement. For agencies or businesses with heavy design requirements. It’s best to talk to our account manager by booking an appointment through this form.

On that appointment, we will determine your top design needs, production objectives, and client deliverables. This offer is open to businesses of all sizes.
How will my projects be queued for production?
For the standard package, your projects will be queued on a ticketing system, with unlimited revisions per project, but the projects will be produced one at a time. Once a project is done and finalized, you can immediately request another one.

For the dedicated designers and custom teams, it’s a case-to-case basis depending on the capacity of your team members and project manager/s.
What is your customer support like? What’s your office hours?
Our customer support is open from 10AM to 7PM Philippine/ Singapore Timezone, and 9AM TO 5PM US Pacific Timezone.
How many revisions can I get per project? Is there a limit?
There are no limits to project revisions; however, remember that projects will be worked on one at a time, so a project needs to be final/ approved and the ticket needs to be closed before starting a new one. The only time you can get simultaneous project deployment is when you’re hiring a custom enterprise team with at least two full time designers and one dedicated project manager.
How do you protect your clients’ intellectual property?
Intellectual property protection, confidentiality clauses, and NDAs are part of all of our contracts, from the standard ($995) package to all sorts of custom enterprise packages. We have two legal teams on board — one for US side, and one for Philippine side.
What if I want to stop the engagement, how do I cancel?
This is easy! You can just message your assigned account manager to discontinue the engagement and we will process it right away. There are no pro-rated billings or refunds for all clients though, so the end-date of the engagement will be the last paid date according to your contract.
How often do you bill your clients?
For our Standard Package clients, we bill monthly, and for our dedicated designer and our custom enterprise clients, we bill biweekly (every 15th and 30th of the month).


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