Customer Success Manager
Full-time • Remote
Overview
The Customer Success Manager’s role is to develop, manage, and maintain the Fix Creative Agency's relationships with its clients.
Requirements
- Exceptional verbal and written communication skills
- Adaptability and strong problem-solving skills
- Excellent active listening, negotiation, and presentation skills
- Excellent time and project management skills
- Natural relationship builder with integrity, reliability, and maturity
- Proven ability to handle multiple account management projects at a time, while maintaining sharp attention to detail
- Deep digital understanding
- Keen attention to detail and adherence to deadlines
- Ability to prioritize among competing tasks
- Critical thinking and problem-solving skills
- Fast and stable internet connection
Responsibilities
- Serve as the point of contact for all client account management matters
- Build and maintain strong, long-lasting relationships with clients based on trust and respect
- Assist with challenging client requests or issue escalations as needed
- Identify opportunities to grow business with existing clients
- Prepare reports on account status
- Ensure the timely and successful delivery of our projects according to client needs and objectives
- Set clear expectations to the client of the company’s processes and turnaround times
- Deliver correct and complete project files to the clients
- Collect information and files for the design and video projects
- Service multiple clients concurrently, often meeting deadlines
